Returns

For hygienic purposes, we are not accepting any returns or refunds at this time. However, if you item arrives damaged or is not the item you purchased, please email us at hello@shoplonna.com immediately and we will do our best to accommodate you. Please note that Lonna does not issue any price adjustments.

 

Shipping

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Pleases enter the correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

We offer Domestic Shipping on all orders with a flat rate of $5.00. Majority of all orders arrive between 2-7 days. Please allow 3-4 business days for your parcel to be mailed off. We are a small team and appreciate your patience.

Any orders placed over the weekend or on holidays will be processed the following week. We are not responsible for any delays and/or damage caused in-transit by the postal service, courier or customs agencies. 

*Free Shipping Over $55*