SHIPPING AND RETURNS

WHERE WE SHIP

We ship worldwide! PO Boxes cannot be entered in as delivery addresses.We do not ship to PO Boxes/APO/FPO addresses.

SHIPPING SCHEDULE & COSTS

Within Canada:
Free Domestic Canada Post Standard Shipping on all orders.

Outside of Canada:
Flat rate shipping of $8 for all orders
*International orders may incur import taxes and duties that are responsibilities of the customer*

Majority of Canadian orders arrive between 2-5 days, International orders may take up to 3 weeks. Please allow 3-4 business days for your parcel to be mailed off.
Any orders placed over the weekend or on holidays will be processed the following week. We are not responsible for any delays and/or damage caused in-transit by the postal service, courier or customs agencies.

RETURN POLICY

For hygienic purposes, we are not accepting any returns or refunds at this time. However, if you item arrives damaged or is not the item you purchased, please email us at hello@shoplonna.com and we will do our best to accommodate you. Please note that Lonna does not issue any price adjustments.