Flat rate shipping fee of $8 is applied for all orders outside of Canada.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Please allow 3-4 business days for your parcel to be mailed off.
There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Lonna does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. We’re not able to reimburse you for duties and taxes paid upon delivery.
For hygienic purposes, we are not accepting any returns or refunds at this time. However, if you item arrives damaged or is not the item you purchased, please email us at firstname.lastname@example.org and we will do our best to accommodate you.
We strive to use the finest quality materials to craft every piece of the Lonna Collection. Our jewelry are electroplated in 14K gold or sterling silver, depending on the product. Brass is the base metal used for the majority of the pieces and parts.
Most of our earring posts are made with hypoallergenic sterling silver or gold posts. However, we can't make promises as everyone reacts differently to different metals.
It is natural for sterling silver and other metals to oxidize overtime, but there are preventative measures you can take to ensure the longevity of your jewelry. After each wear, wipe jewelry with a soft polishing cloth and keep in a closed dry storage. Avoid moisture, perfumes, lotions, and oils.
Yes, it is safe to order on shoplonna.com. We use secure encryption technologies when transferring and receiving customer data exchanged with our site server.
We're here to help! You can reach us through the contact page or email us at email@example.com.